Transcription
  • Great! Before we get started on resolving your issue, May I first confirm your first & last name? Correctly Verified First and Last Name. Incorrectly Verified First and Last Name.
  • Next, can you please verify the last 4 of your SSN? Correctly Verified SNN. Incorrectly Verified SSN.
  • Transition to email. Send the macro: Account Info: Unverified Account Recovery - 3 Misses..
  • Next, can you please verify your DOB. Correctly Verified DOB. Incorrectly Verified DOB.
  • Transition to email. Send the macro: Account Info: Unverified Account Recovery - 3 Misses..
  • Next, can you please verify the full email we have on file? Incorrectly Verified Email. Correctly Verified Email.
  • Proceed with helping the customer with their inquiry.
  • You must ask and receive the following verification questions:. Last 3 Digits of Robinhood Debit Card. Month/Year CXstarted with Robinhood.
  • Did they correctly verify? Correctly Verified. Miss.
  • Proceed with helping the customer with their inquiry.
  • Transition to email. Send the macro: Account Info: Unverified Account Recovery - 3 Misses..
  • Did they correctly verify? Miss. Correctly Verified.
  • Proceed with helping the customer with their inquiry.
  • Transition to email. Send the macro: Account Info: Unverified Account Recovery - 3 Misses..
  • You must ask and receive the following verification questions:. Please Provide your zip code we have on file.
  • Customer can provide a second response, “Would you have an additional zip on file?”. Correctly Verifies. Miss.
  • Transition to email. Send the macro: Account Info: Unverified Account Recovery - 3 Misses..
  • Last 4 digits of the Account Number of a linked bank account. Miss. Correctly Verifies.
  • Proceed with verification.
  • Transition to email. Send the macro: Account Info: Unverified Account Recovery - 3 Misses..

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