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Ed Issues

Last updated 6 years ago First published 22 November, 2017

Ed issue triage

English Rating: ALL ages Shortest path: 5 nodes Longest path: 7 nodes Possible solutions: 9
Transcription
  • Does the issue look to be specific to content (Static content error, Video/Audio etc) ? Yes. No.
  • Is the product 1 tab populated? Yes. No.
  • Change to issue subtype content and use 'Change team to auto assign to relevant content team.
  • Return to T2 for Product information to be added. on return Use change team to sent it to content team.
  • Is it related to the Ed UI (Ed platform). Yes. No it looks like its Identity related. No it looks like its related to the RCE.. No It looks like another service.
  • Ensure all Data is available to replicate issue and pass on to the Ed team. Component Ed, Issue subtype Platform, Owner: Sean Gallagher.
  • Send to the identity team. Issuetype platform, Component Ed, Element IDMA2016. Owner Karen Murphy.
  • Pass ticket over to the RCE team. Component RCE, Issue subtype platform. Owner: Mark Barricsale.
  • Which Service? OAC. SSO. MDS. Infrasrtucture.
  • CAES.
  • Component SSO Element IDMA2016.
  • Component MDS lead: Karl Allen.
  • Contact Platform Team in Slack. #enrich-ed.

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