This is a password protected decision tree
Call Opening .... Good (morning/afternoon/evening)! My name is ____. How may I assist you today?
Caller wanted to Ask Question. Appointment Booking. Caller following Up with Result / approval .
- Provide Answer to the Question.
- Send Email.
I can see on the Screen that you are calling for (Brand) ?
Which Branch of Burjeel ?
Burjeel Shahama. Burjeel Hospital Abu Dhabi.
- Sample only.
Which Department or Speciality of the doctor ?
Family Medicine. Emergency.
Emergency Section Does Not Require appointment Booking it was based on the Case and first come first serve basis.
I want to Go to Emergency Section. Idont Want to Go to Emergency.
- Suggest Family Medicine.
Emergency Section is on the Back side entrance Do ineed to see you there.
Yes ill go to Emergency . I want Another Clinic.
Is There Anything i can Assist you today (Track the Walk in for Emergency ).
I have another Inquiry. Nothing Else.
- Thank you for Choosing VPS HEALTH CARE (Track the Walk In).
- Start again from the top.
Ask which part or the body requires medical attention.
General Case or Unsure of the Symtoms. Skin.
Is it a Skin condition or a cut.
Its A Cut. Skin Condition.
- Book Appointment to Dermatology.
Is it Bleeding or Life threatening or Not.
Non Life threathening but required stiches. Bleeding and Life Threathening.
- Ask the Patient to Dial 998.
- Go To Emergency.
Family Medicine is Available or Not.
Family Medicine is Not Availeable. Family Medicine is Available.
- Adviced to come as walk In.
- Send to Emergency.
Ask first time in burjeel or not.
Not First time. First Time Ask for the Insurance Card .
Ask if the Issurance Card is covered.
Insurance Card is not covered. Insurance Card is Accepted.
- Provide the Schedule walk in of the Doctors and the Required documents ( i will list the List of requirements here (Track the walk in ) .
Guest willing to pay cash - 400 AED.
- Check Other Branch Accepted Insurance Card.
- Track the Walk In .
Check the Insurance if still covered or the Last Visit of the Patient.
Not covered any More. Still Covered or Visited just couple of days ago only.
- Provide the Schedule of the Doctors for Walk in Family Meds and Track the Walk In.
- Adviced Guest about Possible Cash Payment.