Transcription
  • Call Opening .... Good (morning/afternoon/evening)! My name is ____. How may I assist you today? Caller wanted to Ask Question. Appointment Booking. Caller following Up with Result / approval .
  • Provide Answer to the Question.
  • Send Email.
  • I can see on the Screen that you are calling for (Brand) ? Burjeel.
  • Which Branch of Burjeel ? Burjeel Shahama. Burjeel Hospital Abu Dhabi.
  • Sample only.
  • Which Department or Speciality of the doctor ? Family Medicine. Emergency.
  • Emergency Section Does Not Require appointment Booking it was based on the Case and first come first serve basis. I want to Go to Emergency Section. Idont Want to Go to Emergency.
  • Suggest Family Medicine.
  • Emergency Section is on the Back side entrance Do ineed to see you there. Yes ill go to Emergency . I want Another Clinic.
  • Is There Anything i can Assist you today (Track the Walk in for Emergency ). I have another Inquiry. Nothing Else.
  • Thank you for Choosing VPS HEALTH CARE (Track the Walk In).
  • Start again from the top.
  • Ask which part or the body requires medical attention. General Case or Unsure of the Symtoms. Skin.
  • Is it a Skin condition or a cut. Its A Cut. Skin Condition.
  • Book Appointment to Dermatology.
  • Is it Bleeding or Life threatening or Not. Non Life threathening but required stiches. Bleeding and Life Threathening.
  • Ask the Patient to Dial 998.
  • Go To Emergency.
  • Family Medicine is Available or Not. Family Medicine is Not Availeable. Family Medicine is Available.
  • Adviced to come as walk In.
  • Send to Emergency.
  • Ask first time in burjeel or not. Not First time. First Time Ask for the Insurance Card .
  • Ask if the Issurance Card is covered. Insurance Card is not covered. Insurance Card is Accepted.
  • Provide the Schedule walk in of the Doctors and the Required documents ( i will list the List of requirements here (Track the walk in ) .
  • Guest willing to pay cash - 400 AED. Yes. No.
  • Check Other Branch Accepted Insurance Card.
  • Track the Walk In .
  • Check the Insurance if still covered or the Last Visit of the Patient. Not covered any More. Still Covered or Visited just couple of days ago only.
  • Provide the Schedule of the Doctors for Walk in Family Meds and Track the Walk In.
  • Adviced Guest about Possible Cash Payment.

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