Transcription
  • Request For ETA. Login Trace.
  • Home 1. Tracking 2. Control Panel. Control Panel options Trace no or Order No.
  • Order Status - Check REq/ ACK/RDY/OUT. OUT Status. REQ.
  • Call LA and share the site details. LA reply Wait will check with CE. ETA given .
  • As the Details 1. Km 2. Remote Location 3. As per CE ETA. if ETA is beyond the slab. CE ETA. KM and Location Ok.
  • Share the ETA to Customer with complete Details like KM and Location, transport issue and next availability.
  • share the ETA to Customer as per CE.
  • Ask why high ETA 1. Transport issue 2. Remote Location 3. High order. High Order / Biker Issue . Remote / Transport Issue .
  • Share the ETA to Customer with complete Details like KM and Location, transport issue and next availability.
  • conference call with Operation team & LA. Operation team - Share the ETA .
  • Further Escalation please take care. confirmed by ops team. confirmation pending .
  • Share the ETA to csutomer.
  • Take Operation Manager on Call. confirmation received .
  • Share the ETA to Customer .
  • After 10 Minutes call LA. LA Share the ETA.
  • Ask 1. Km 2. Remote Location 3. CE ETA. If Correct as per Slab. CE ETA .
  • Share the ETA to Customer with complete Details like KM and Location, transport issue and next availability.
  • Share the ETA as per CE.
  • Call LA and share the site details. As per CE. ETA as per Slab.
  • Share the ETA to Customer with complete Details like KM and Location, transport issue and next availability.
  • Share the ETA as per CE.