iBoske | Same Day Request

Karthi Keyan

Request For ETA. Login Trace.
Home 1. Tracking 2. Control Panel. Control Panel options Trace no or Order No.
Order Status - Check REq/ ACK/RDY/OUT. REQ. OUT Status.
Call LA and share the site details. ETA given . LA reply Wait will check with CE.
As the Details 1. Km 2. Remote Location 3. As per CE ETA. KM and Location Ok. CE ETA. if ETA is beyond the slab.
Share the ETA to Customer with complete Details like KM and Location, transport issue and next availability.
share the ETA to Customer as per CE.
Ask why high ETA 1. Transport issue 2. Remote Location 3. High order. Remote / Transport Issue . High Order / Biker Issue .
Share the ETA to Customer with complete Details like KM and Location, transport issue and next availability.
conference call with Operation team & LA. Operation team - Share the ETA .
Further Escalation please take care. confirmed by ops team. confirmation pending .
Share the ETA to csutomer.
Take Operation Manager on Call. confirmation received .
Share the ETA to Customer .
After 10 Minutes call LA. LA Share the ETA.
Ask 1. Km 2. Remote Location 3. CE ETA. If Correct as per Slab. CE ETA .
Share the ETA to Customer with complete Details like KM and Location, transport issue and next availability.
Share the ETA as per CE.
Call LA and share the site details. ETA as per Slab. As per CE.
Share the ETA to Customer with complete Details like KM and Location, transport issue and next availability.
Share the ETA as per CE.