Monitor / PC Wont turn on

Last updated 5 years ago First published 24 March, 2017

English Rating: ALL ages Shortest path: 5 nodes Longest path: 11 nodes Possible solutions: 11
Transcription
  • Are all of the cables plugged in correctly? No. Yes.
  • Are there any lights on the Tower / Monitor? No. Yes.
  • Is the computer beeping, or have a red light? No. Yes.
  • The RAM inside is not properly seated, or is defective. Send the RAM reseating video from YouTube..
  • If the customer is able to, try to boot the PC with another known-working monitor.. The PC still isn't displaying a picture, but has lights.. The PC powered up and booted to Windows..
  • The Monitor is defective, offer to replace if they're under warranty..
  • Test with another VGA cable. Is the PC able to display images on the screen? No. Yes.
  • The VGA cable is bad, offer to send a replacement..
  • There is likely some type of hardware issue with the PC tower itself. Offer to set up repair, if under warranty..
  • Test the Tower / Monitor with the other power cable, and if necessary, in another outlet. Verify the outlet works with another device such as a lamp etc.. It still won't power on.. It powered up in another outlet.. The other cable in same outlet allowed it to power up..
  • Offer to send a replacement power cable..
  • The customer's power outlet is bad..
  • Offer to set up a repair for a failing power supply / monitor..
  • Connect the power cable, ensure the video cable is plugged in to both the PC and the Monitor, and the mouse & keyboard are plugged in. Press the power button on both. Did the PC power up? No. Yes.
  • Verify it boots into Windows..
  • Test the Tower / Monitor with the other power cable, and if necessary, in another outlet. Verify the outlet works with another device such as a lamp etc.. It still won't power on.. It powered up in another outlet.. The other cable in same outlet allowed it to power up..
  • Offer to send a replacement power cable..
  • The customer's power outlet is bad..
  • Offer to set up a repair for a failing power supply / monitor..