Laptop Wifi Troubleshooting

Last updated 5 years ago First published 28 March, 2017

English Rating: ALL ages Shortest path: 3 nodes Longest path: 9 nodes Possible solutions: 8
Transcription
  • Are other devices in the house using the desired Wifi connection without issues? No. Yes.
  • If all devices are having issues, the problem resides with the wifi connection itself. Direct the customer to their ISP for support..
  • Are you able to see wireless networks that are available in the list? If not, verify Wifi is enabled with the button at the bottom left corner of the network list panel.. Yes. No / No Wifi button.
  • Have the customer connect to the wifi network using their network key. Direct them to their ISP for support if there are further issues. .
  • Is this a Dell, Lenovo, or HP laptop? Lenovo. HP. Dell.
  • Have the customer reboot the laptop, and press F2 on the first Dell logo screen. On the left hand side of the screen, Wireless should be a menu category. Have the customer verify that WLAN is enabled, and the Wireless switch is turned on in the BIOS. Save any changes, exit the BIOS, and reboot to Windows. Toggle the Wifi switch if necessary. Are we able to see Wifi networks in the list now? Yes. No.
  • Verify the customer can connect & browse..
  • There is likely an issue with the internal wifi adapter. If under warranty, offer to send a USB wifi adapter, or set up a repair..
  • Have the customer reboot the laptop, and press F1 on the first Lenovo / Thinkpad screen. Navigate to the Advanced or Configuration tab, and ensure that Wireless LAN is enabled. Save changes and reboot the PC, and toggle the Wireless switch if necessary. Are you able to see Wifi networks in the list now? Yes. No.
  • Verify the customer can connect & browse..
  • There is likely an issue with the internal wifi adapter. If under warranty, offer to send a USB wifi adapter, or set up a repair..
  • Have the customer reboot the laptop, and press F10 on the first HP screen. In the Advanced menu, we want to make sure that WLAN is enabled. Save changes and restart. Toggle the wireless switch if necessary. Are we able to see wireless networks now? Yes. No.
  • Verify the customer can connect & browse..
  • There is likely an issue with the internal wifi adapter. If under warranty, offer to send a USB wifi adapter, or set up a repair..