I can't login

Last updated 8 years ago

First published 24 November, 2016

English Rating: ALL ages Shortest path: 3 nodes Longest path: 13 nodes Possible solutions: 8

Becky THORNTON

Have you entered your email address? Yes. No.
Call us.
Did you get an red error message saying "Your email address wasn't recognised"? Yes. No.
You need to contact your school. They may not have the correct address on file for you, or there may be an issue with their systems uploading your contact information to Xpressions..
Have you entered your mobile phone number? Yes. No, I do not have a mobile phone.. No, I don't know my mobile number..
You need one.
call someone.
Have you received a 6 digit pin by SMS message? No.
Do you have reception on your phone? Yes, I can make/receive calls/text messages where i am at present.. I'm not sure.. No.
Depending on your phone type, you should see an indication of your level of mobile phone service reception at the top of the screen. You can use another phone to text or call yourself if you need to..
Please relocate to somewhere that does have reception and try logging in again. You may need to press 'Cancel' in Xpressions..
Are you using a Windows Mobile? yes. no.
Blocked number.
oh dear.