After ensuring the instance details, such as URL and Build number, determine the architecture..
RT instance(Fully Hosted). Mid-Sourcing/Marketing, Fully Hosted. Mid-Sourcing(Hybrid). Marketing Only. On-Premise.
Restart.
Restart.
Restart.
Restart.
Where is the issue?
Workflows?. Deliveries?. Performance?. General platform?.
Restart.
Restart.
Restart.
Restart.
What is the issue related to?
workflows?. deliveries?.