After ensuring the instance details, such as URL and Build number, determine the architecture..
Mid-Sourcing(Hybrid). Mid-Sourcing/Marketing, Fully Hosted. RT instance(Fully Hosted). On-Premise. Marketing Only.
Restart.
Restart.
Restart.
Restart.
Where is the issue?
General platform?. Performance?. Deliveries?. Workflows?.
Restart.
Restart.
Restart.
Restart.
What is the issue related to?
deliveries?. workflows?.