I don't have an internet connection

Last updated 7 years ago

First published 25 February, 2017

English Rating: ALL ages Shortest path: 5 nodes Longest path: 13 nodes Possible solutions: 13

Ben Gunsberger

Try going to http://google.com in a browser on two different devices. Do either of them work? No. Yes.
Turn off WiFi on the device that's not working and turn it back on. Did that fix it? No.. Yes!.
Yay, enjoy!.
Reboot your device. Did that fix it? Yes. No.
Yay, enjoy!.
Reboot the router. Wait until the 'Internet' light is solid white. Is the connection working? Yes. No.
Yay, enjoy!.
Turn wifi off and on. Did that fix it? Yes. No.
Yay, enjoy!.
Reboot your device. Did that fix it? Yes. No.
Yay, enjoy.
Hmm, could be a lease problem..
Pick one device. Turn off WiFi and turn back on again. Wait 30 seconds. Check Google again. Does it work now? Yes!. No..
Yay! You're Done..
Look at the modem (next to the door) is the light next to 'WPS' on the front on? Yes. Yes, but it's flashing..
Reboot the router. Wait until the 'Internet' light is solid white. Is internet working now? Yes.. No.
Yay, enjoy!.
Turn wifi off and on. Is it working now? Yes. No.
Yay, enjoy.
Hmm, weird.
Turn the modem off. Wait 30 seconds. Turn it on. Wait another 60 seconds. Is it still flashing? Yes. No.
There's a problem with Telstra. Call customer service.
Try Google again. Did that work? Yes. No.
Yay, enjoy!.
Tough luck.