I don't have an internet connection

Last updated 4 years ago First published 25 February, 2017

Computers,Technology English Rating: ALL ages Shortest path: 5 nodes Longest path: 13 nodes Possible solutions: 13
Transcription
  • Try going to http://google.com in a browser on two different devices. Do either of them work? No. Yes.
  • Turn off WiFi on the device that's not working and turn it back on. Did that fix it? No.. Yes!.
  • Yay, enjoy!.
  • Reboot your device. Did that fix it? No. Yes.
  • Yay, enjoy!.
  • Reboot the router. Wait until the 'Internet' light is solid white. Is the connection working? No. Yes.
  • Yay, enjoy!.
  • Turn wifi off and on. Did that fix it? No. Yes.
  • Yay, enjoy!.
  • Reboot your device. Did that fix it? No. Yes.
  • Yay, enjoy.
  • Hmm, could be a lease problem..
  • Pick one device. Turn off WiFi and turn back on again. Wait 30 seconds. Check Google again. Does it work now? No.. Yes!.
  • Yay! You're Done..
  • Look at the modem (next to the door) is the light next to 'WPS' on the front on? Yes, but it's flashing.. Yes.
  • Reboot the router. Wait until the 'Internet' light is solid white. Is internet working now? No. Yes..
  • Yay, enjoy!.
  • Turn wifi off and on. Is it working now? No. Yes.
  • Yay, enjoy.
  • Hmm, weird.
  • Turn the modem off. Wait 30 seconds. Turn it on. Wait another 60 seconds. Is it still flashing? Yes. No.
  • There's a problem with Telstra. Call customer service.
  • Try Google again. Did that work? No. Yes.
  • Yay, enjoy!.
  • Tough luck.

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