Problem with the Internet connection

Last updated 5 years ago First published 18 July, 2016

IT Emergency Guideline

Work English Rating: ALL ages Shortest path: 3 nodes Longest path: 13 nodes Possible solutions: 7
  • Is it just me? No, other colleagues have the same problem.. Yes.
  • Check your cabling and reboot..
  • How long does the problem persist? More than 60 minutes.. some minutes.
  • Wait!.
  • Is it just slow? No, it does not work completely.. Yes.
  • Send an eMail to IT..
  • Can you check with your web browser? Yes. No.
  • Call your local Internet Service Provider.
  • Can you access ? No. Yes.
  • Where is the Problem?.
  • Seems to be a VPN connection problem Berlin. Is it month end and you desperately need help? Yes. No.
  • Call 49-30-611035-1660.
  • Please wait until next Berlin morning and send an E-Mail to IT.