Spiel Assists

Last updated 7 years ago

First published 26 July, 2017

English Rating: Above 18 Shortest path: 9 nodes Longest path: 15 nodes Possible solutions: 5

Cherry Paula

Thank you for calling HP Online Store. This is [CSR name]. Can I have your order number please? Customer provided Order Number.
Can I have your full name please? Thank you for that information. How may I help you today? [Let customer explain why he called].
I'm sorry to hear that, [Customer Name]. Let me check if I understand your concern correctly. [Paraphrase customer's concern]. Is my understanding correct? [Customer confirms you understood it correctly]. Thank you for confirming. Is it okay if I put you on hold for 2-3 mins while I check your concern? [Put customer on hold].
Is it ORDER STATUS concern? YES. NO.
Click here for Order Status Decision Tree.
Is it CLAIMS? YES. NO.
Click here for CLAIMS Decision Tree.
Is it CAREPACK related? YES. NO.
Click here for CAREPACK Decision tree.
Is it about PROMOTIONS? YES. NO.
Click here for PROMOTIONS decision tree.
Route the query to correct department.