Access Control Door Not Locking

Last updated 4 years ago First published 07 March, 2017

Technology English Rating: ALL ages Shortest path: 5 nodes Longest path: 11 nodes Possible solutions: 19
Transcription
  • Has the Breakglass Been Pushed? Yes. No.
  • Reset The Breakglass. Is the Door Locked? No. Yes.
  • Ask the Customer to Check the Door. No Further Action Required.
  • Does the Reader Have Power (Are the Lights on). Yes. No.
  • Is the Reader Recognising a Fob (Light Going Green or Red). Yes. No.
  • Is the Door Showing Online (If Online Door). Don't Know. No. Yes.
  • Call Out Required. Possible Faulty ACU.
  • Call Out Required. Possible Data/ACU Issue.
  • Call Out Required.
  • Is the Door Showing Online (If Online Door). Don't Know. No. Yes.
  • Call Out Required. Possible Faulty Lock.
  • Call Out Required. Possible Data/ACU Issue.
  • Call Out Required.
  • Has the Customer Had Any Power Cuts They Are Aware of? No. Yes.
  • Has the Power Reset? No. Yes.
  • Call Out Required. Possible Fuse/ACU Issue.
  • Ask The Customer to Call Back When Power Restored.
  • Call Out Required. Possible Faulty ACU. Call Out Required.
  • Call Out Required.
  • Does the Reader Have Power (Are There Lights on the Reader). Yes. No.
  • Is the Reader Recognising a Fob (Light Going Green or Red). Yes. No.
  • Is the Door Showing Online (If Online Door). Yes. Don't Know. No.
  • Call Out Required. Possible Faulty ACU.
  • Call Out Required. Possible Data/ACU Issue.
  • Call Out Required.
  • Is the Door Showing Online (If Online Door). No. Yes. Don't Know.
  • Call Out Required. Possible Faulty ACU.
  • Call Out Required. Possible Data/ACU Issue.
  • Call Out Required.
  • Has the Customer Had Any Power Cuts They Are Aware of? Yes. No.
  • Call Out Required. Bring Spare ACU.
  • Is the Power Still Down. Yes. No.
  • Tell the Customer to Call Back When Power Restored.
  • Call Out Required. Possible Fuse/ACU Issue.