Transcription
  • Is the order/item DTC? Yes. No.
  • See DTC order issues map.
  • Have they had the order for more than 30 days from the EDD/delivery scan? Yes. No.
  • Let the customer know that we're no longer able to help them on this.
  • Have we already sent the FAQ "It's been over 30 days, not able to investigate"? Yes - the customer pushed back on this. No.
  • Let the customer know that we're no longer able to help them on this..
  • Has the customer told us what items are missing? Yes. No.
  • Ship a replacement item..
  • Is there data of the missing item in the Send Us An Email table? Yes. No.
  • Ship a replacement item..
  • Ask the customer for more information regarding the missing item?.

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