iBoske | Something is missing from my order?

Daniel Burt

Is the order/item DTC? Yes. No.
See DTC order issues map.
Have they had the order for more than 30 days from the EDD/delivery scan? Yes. No.
Let the customer know that we're no longer able to help them on this.
Have we already sent the FAQ "It's been over 30 days, not able to investigate"? Yes - the customer pushed back on this. No.
Let the customer know that we're no longer able to help them on this..
Has the customer told us what items are missing? Yes. No.
Ship a replacement item..
Is there data of the missing item in the Send Us An Email table? Yes. No.
Ship a replacement item..
Ask the customer for more information regarding the missing item?.