Something is wrong with an image that is served from Scene 7

Last updated 4 years ago First published 03 March, 2017

Technology English Rating: ALL ages Shortest path: 5 nodes Longest path: 11 nodes Possible solutions: 11
Transcription
  • Is the image missing ? No. Yes.
  • Is the image the correct image ? Yes. No.
  • Are the issues with size, resolution or positioning? Yes. No.
  • Life is Good.
  • In what platform is the issue seen? Only on .com. Both Mobile App & .com. Mobile App only.
  • Route back to PM that more information is needed and that troubleshooting the app is not within the scope of the Visual team but that assistance with further troubleshooting can be done with collaboration with IT/DEV..
  • Try to evaluate the issue with in-browser inspection to determine if the image is coded with any URL parameters or S7 presets that might be causing the undesirable effect. .
  • Is the issue browser or device specific? Yes. No.
  • Try to confirm with screenshots and specifics. The issue is likely an issue with the code or the device. This is not within the scope of the Visual team but assistance with further troubleshooting can be done with collaboration with IT/DEV..
  • Try to evaluate the issue with in-browser inspection to determine if the image is coded with any URL parameters or S7 presets that might be causing the undesirable effect..
  • Has there been a recent change to the image? No. Yes.
  • Evaluate the image by checking the image content in the S7 application vs. production. Clear cache on that image. .
  • Clear cache on that image. Confirm with requestor that local browser cache is clered and reevaluate..
  • Is the image part of a S7 imageset or spinset or MMS? No. Yes.
  • Use in-browser testing to determine the name of the file that is causing the "missing image" to be rendered..
  • Does the image appear to be in the actual imageset, spinset or MMS when evaluated from the S7 application? Yes. No.
  • Confirm with requestor that the correct imageset, spinset, or MMS is being referenced..
  • Is the name of the image that appears in the S7 imageset, spinset, or MMS exactly the same as the one that is missing in production? Yes. No.
  • Clear cache on the image and any associated imagesets, spinsets, or MMS files..
  • Use in-browser testing to determine the name of the image that is missing vs. the name of the image in the imageset, spinset, or MMS and replace incorrect asset with correct asset if possible..