Booking an appointment

Last updated 4 years ago First published 11 February, 2018

Sales process

English Rating: Above 14 Shortest path: 5 nodes Longest path: 9 nodes Possible solutions: 13
Transcription
  • Did you receive our letter about your appointment? No. Yes. I did, and I'm not interested!.
  • Well, that's exactly why I called. Your insurance has identified you as being eligible preventative screenings. It's covered 100% and the results are sent to your pcp, as many pcp aren't able to perform on most ordinary visits. Do you know where the Sam's is located on West Colonial Dr? I do, but I'm not interested. Yes/ I'm not sure exactly.
  • Okay. I'll give you the cross roads. Do you have any mobility issues that would prevent you from walking up 5 steep steps?.
  • I understand you're not interested. May I ask why aren't you interested? Yes.
  • Great.
  • Perfect. I'd like to book you for our next opening this Tuesday. Do you know where Sam's is on West Colonial? Yes. I do, But I'm not interested..
  • I understand you're not interested. May I ask why aren't you interested? Saw md. Answer.
  • Great.
  • Great.
  • Do you have any mobility issues that would prevent you from walking up 5 steep steps.. No. Yes..
  • Great.
  • Okay. Bring someone to help you up the steps..
  • I understand you're not interested. May I ask why aren't you interested? I had a bad experience last time!. I just saw my doctor!.
  • That is good to hear! We definitely want you to continue going to your pcp. We want you to know that we will not duplicate any tests your pcp has done. Plus, we will send your pcp your results. So,next time you visit your pcp, they'll go over the results with you. Do you know where.... No. Yes. I do, but I'm still not interested..
  • Okay. The major cross roads are....
  • Are you able to walk up 5 steep steps unasisted?.
  • Okay. I'll go ahead and notate this on your profile as not being interested. What I can do for you is relay to management exactly what we can do to gain your trust to have these tests completed for you. Is there anything in specific you'd like for me to relay so we can possibly serve you? Not really.
  • Thank you for your time. Thank you for choosing optum care and health fair..
  • I apologize about your previous bad experience. May I ask, did you file a complaint so we can better serve you? No./ I didn't bother.. Yes..
  • May I place an official complaint on your behalf so we can better serve you? No. Yes..
  • Great.
  • Great.
  • Okay. Bare with me one moment (Research complaint and address appropriately. End with asking about appointment location.. Yes. Still not interested.
  • Do you have any mobility issues..
  • I appriciate your time. Thank you for choosing healthfair and optum.

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