No Internet Connection Troubleshooter

Last updated 6 years ago First published 04 January, 2017

No Internet Connection Troubleshooter

English Rating: Above 18 Shortest path: 3 nodes Longest path: 11 nodes Possible solutions: 8
Transcription
  • Is The Modem Online. Yes. No.
  • Troubleshoot or truck roll..
  • Does Customer Have a Router? No. Yes.
  • Can Customer Connect to their Router's Wireless? No. Yes.
  • Internet works..
  • Can Customer Bypass Router? Yes. No.
  • Trouble call or customer can investigate on their own.
  • Does connection work direct to modem? No. Yes.
  • Router issue. Refer to vendor..
  • Swap modem or trouble call..
  • Can Customer Connect Directly to Modem? Yes. No.
  • Resolved. No Issue..
  • Does Customer have another device? No. Yes.
  • Try other PC or Single Truck.
  • Try other PC or Single Truck.

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