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REQUEST TO BOOK A PROPERTY LISTING WITH “REQUEST TO BOOK” BUTTON

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Last updated 7 years ago

First published 02 April, 2017

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English Rating: Above 14 Shortest path: 5 nodes Longest path: 5 nodes Possible solutions: 5

norman aris deocareza Computing and programming

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Is the property bookable via Booking Assistance? Yes. No.
How does the traveler want to process the booking? REQUEST TO BOOK BUTTON (BOOKING ASSISTANCE). REQUEST TO BOOK BUTTON (WALK THROUGH). SEND A MESSAGE BUTTON.
WHAT TO DO: *Customer Support to provide the Booking Assistance hotline to the traveler. *Transfer the call to Booking Assistance. *Case Status – Closed. SUGGESTED SCRIPT: "Since we have a dedicated department who does the booking over the phone, I will be connecting you over to that team for further assistance. Also, I have their direct number that you might want to take note of. Their hotline is [[[insert Booking Assistance hotline]]]." DOCUMENTATION: ISSUE: Traveler wanted to book a specific .
WHAT TO DO: *Customer Support to provide instructions to the traveler in sending a reservation request via “Request to Book” button. *Case Status – Closed. SUGGESTED SCRIPT: "Let's click the orange button that says "Request to Book" on the right hand side of the page, then you should get a screen that will ask for your details, and your card information. Just fill it out with the necessary information being asked by the form. Just a reminder that your Full Name, Email Address, and Credit Card in.
WHAT TO DO: *Customer Support to provide instructions to the traveler in sending an inquiry to the owner via the “Send a message” button. *Case Status - Closed SUGGESTED SCRIPT: “Let's click the "Send a message" button on the right hand side of the page, and a screen asking for your details will appear. Just fill it out with the necessary information being asked by the form. Just a reminder that your Full Name and Email Address are required to submit the inquiry successfully.” DOCUMENTATION: ISS.
How does the traveler want to process the booking. REQUEST TO BOOK BUTTON (WALK THROUGH). SEND A MESSAGE BUTTON.
WHAT TO DO: *Customer Support to provide instructions to the traveler in sending a reservation request via “Request to Book” button. *Case Status – Closed. SUGGESTED SCRIPT: "Let's click the orange button that says "Request to Book" on the right hand side of the page, then you should get a screen that will ask for your details, and your card information. Just fill it out with the necessary information being asked by the form. Just a reminder that your Full Name, Email Address, and Credit Card in.
WHAT TO DO: *Customer Support to provide instructions to the traveler in sending an inquiry to the owner via the “Send a message” button. *Case Status - Closed SUGGESTED SCRIPT: “Let's click the "Send a message" button on the right hand side of the page, and a screen asking for your details will appear. Just fill it out with the necessary information being asked by the form. Just a reminder that your Full Name and Email Address are required to submit the inquiry successfully.” DOCUMENTATION: ISS.