Greet Client

Last updated 5 years ago First published 08 December, 2016

Basic test troubleshooting

English Rating: ALL ages Shortest path: 5 nodes Longest path: 11 nodes Possible solutions: 17
Transcription
  • Is it all workstations or just 1? All!. Just a few. Just 1.
  • Is this s? Premise. S.
  • Reinstall PrimeSuite, Workstation Checklist, Reinstall printer, Clear temp internet files. If non of this works, try different profile. If that doesn't work, reimage or roll back to last known config. Additionally, check to see if A/V or Windows updates broke..
  • How do the connect? Anyconnect. VPN. vWorkspace.
  • Reinstall connector, try different browser, update printer cache.
  • Recreate RDP icon.
  • Can they connect at all? Yes. No.
  • Check internet connectivity, reinstall Anyconnect.
  • Reinstall Anyconnect, recreate RDP icon.
  • Is there anything in common with them (geographic location, all doctors, laptops, different operating systems, ect...). No. Yes.
  • Isolate as best you can, until we can give IT a solution on a silver platter..
  • Can you reproduce from GSM? No. Yes.
  • Get with appropriate app support/manager.
  • Shadow user and look for commonality between affected users (person on phone just doesn't know the commonalities).
  • Can you reproduce from here? No!. Yes!.
  • If you don't know from experience, search salesforce. If not in salesforce, ask for help..
  • Have you tested all servers? Is this S?. Yes. No.
  • Test all servers, move to next answer..
  • Are these users on a term server? No. Yes.
  • Check salesforce, get with John/Stephen if you get stuck. Look to isolate either server or network.
  • Fat clients affected? Yes. No.
  • Workstation fixes on term.
  • Check salesforce, get with John/Stephen if you get stuck. Look to isolate either server or network.
  • Is it? Yes. No.
  • Go back one step..
  • How do they connect? VPN. vWorkspace. Anyconnect.
  • Verify connectiity.
  • verifiy connectivty.
  • Reset VPN.

Related Topics