New Chat

Last updated 6 years ago

First published 25 December, 2017

English Rating: Above 18 Shortest path: 5 nodes Longest path: 14 nodes Possible solutions: 31

Taha Kazi

Select Product. MTCX India. Buy Coins. CryptoZnaniya.
Select Issue. Login. Signup. Deposit.
Issue. Cannot Login. Email ID Lost.
Inform that no option to recover if Email ID is lost.
Error. Password Issue. Email ID Lost.
Guide customer to reset password.
Inform that no option to recover if Email ID is lost.
Issue. Password Strength. User is already registered with same email and phone no. . OTP not received. Security Questions.
Password should have numbers, letters, special chars and should be more that 8 characters in length.
The entered email/number is already in use, ask user to login or use different ID/number.
Email or SMS. Email - Check Spam, Received?. SMS - OTP not recvd.
Question. Yes. No.
Solution.
Resend. Received. Not Received.
Solution.
Check if email is correct. Yes. No.
Retry.
Ask user to enter valid email.
Verify Number. Correct? - Resend. Incorrect.
Ask to enter correct number.
Recvd. Yes. No.
Solution.
Customer using truecaller or sms filter app. Yes. No.
ask to wait and resend.
Check Spam and block list, recvd? Yes. No.
Solution.
ask to wait and resend.
Error. Cannot not enter same answer.
No 2 answers can be same.
Verify Support Pin. Cannot add bank account for payee. Correct.
No Support possible without support pin.
Using ICICI Bank? Yes.
Getting No record found? Yes. No.
Ask user to search for IFSC code using branch Chembur and bank name IDFC Bank.
Double check bank detials.
Check if user account is active. Inactive. Active.
Is KYC submitted? Yes. No.
Ask user to submit KYC.
Check and Aprove KYC. Valid. Invalid.
Ask cutomer to check mail and resubmit KYC.
Activate account and check deposit. Matching details. Incorrect dposit details.
Approve Deposit.
Deny Deposit and ask to resubmit proper info.
Does the user have pending deposit request. Yes. No. Cannot add bank account for payee.
Ask user to submit a new deposit request.
No Support possible without support pin.
Match txn info and amount with submitted req. Matching details. Incorrect dposit details.
Approve Deposit.
Deny Deposit and ask to resubmit proper info.
Using ICICI Bank? Yes.
Getting No record found? Yes. No.
Ask user to search for IFSC code using branch Chembur and bank name IDFC Bank.
Double check bank detials.
Country of User. India. Other. UAE.
Guide to use MTCX India.
Inform client that the worldwide application will be launched soon.
Guide user to MTCX Oasis.
Questions? Related to Money Trade Coin. Affiliated to MTCX Gorup. Support or contact for CZ.
CZ is a third party promoter who has procured MTCX in bulk.
No, its a third party.
Contact your introducer to that platform for more info about the same.