New Chat

Last updated 4 years ago First published 25 December, 2017

Business English Rating: Above 18 Shortest path: 5 nodes Longest path: 14 nodes Possible solutions: 31
Transcription
  • Select Product. MTCX India. Buy Coins. CryptoZnaniya.
  • Select Issue. Signup. Login. Deposit.
  • Issue. Cannot Login. Email ID Lost.
  • Inform that no option to recover if Email ID is lost.
  • Error. Email ID Lost. Password Issue.
  • Guide customer to reset password.
  • Inform that no option to recover if Email ID is lost.
  • Issue. Password Strength. OTP not received. User is already registered with same email and phone no. . Security Questions.
  • Password should have numbers, letters, special chars and should be more that 8 characters in length.
  • The entered email/number is already in use, ask user to login or use different ID/number.
  • Email or SMS. Email - Check Spam, Received?. SMS - OTP not recvd.
  • Question. Yes. No.
  • Solution.
  • Resend. Not Received. Received.
  • Solution.
  • Check if email is correct. No. Yes.
  • Retry.
  • Ask user to enter valid email.
  • Verify Number. Incorrect. Correct? - Resend.
  • Ask to enter correct number.
  • Recvd. No. Yes.
  • Solution.
  • Customer using truecaller or sms filter app. No. Yes.
  • ask to wait and resend.
  • Check Spam and block list, recvd? No. Yes.
  • Solution.
  • ask to wait and resend.
  • Error. Cannot not enter same answer.
  • No 2 answers can be same.
  • Verify Support Pin. Cannot add bank account for payee. Correct.
  • No Support possible without support pin.
  • Using ICICI Bank? Yes.
  • Getting No record found? No. Yes.
  • Ask user to search for IFSC code using branch Chembur and bank name IDFC Bank.
  • Double check bank detials.
  • Check if user account is active. Inactive. Active.
  • Is KYC submitted? No. Yes.
  • Ask user to submit KYC.
  • Check and Aprove KYC. Invalid. Valid.
  • Ask cutomer to check mail and resubmit KYC.
  • Activate account and check deposit. Incorrect dposit details. Matching details.
  • Approve Deposit.
  • Deny Deposit and ask to resubmit proper info.
  • Does the user have pending deposit request. Yes. Cannot add bank account for payee. No.
  • Ask user to submit a new deposit request.
  • No Support possible without support pin.
  • Match txn info and amount with submitted req. Incorrect dposit details. Matching details.
  • Approve Deposit.
  • Deny Deposit and ask to resubmit proper info.
  • Using ICICI Bank? Yes.
  • Getting No record found? No. Yes.
  • Ask user to search for IFSC code using branch Chembur and bank name IDFC Bank.
  • Double check bank detials.
  • Country of User. UAE. Other. India.
  • Guide to use MTCX India.
  • Inform client that the worldwide application will be launched soon.
  • Guide user to MTCX Oasis.
  • Questions? Support or contact for CZ. Affiliated to MTCX Gorup. Related to Money Trade Coin.
  • CZ is a third party promoter who has procured MTCX in bulk.
  • No, its a third party.
  • Contact your introducer to that platform for more info about the same.