Standard Integration Decision Tree

Last updated 5 years ago First published 11 September, 2017

English Rating: ALL ages Shortest path: 5 nodes Longest path: 9 nodes Possible solutions: 6
Transcription
  • What problem are you experiencing? A specific post is not showing up in Dash. There are Duplicate Posts in Dash for a single Article.
  • Can you confirm that pageviews are firing using the directions here (https://www.parse.ly/help/post/4332/can-confirm-site-sending-pageviews-parse-ly-2/)? Yes, Pageviews are firing. No, Pageviews aren’t firing.
  • Please double check that the Parsely tracking script (found here: https://www.parse.ly/help/integration/basic/) is included and loading properly on the page. If it is and issues persist, please contact our support team here. .
  • If you go to ‘Posts’ and filter to see ‘Non-Post Pages’, can you see the url of the article in the resulting listings? Yes. No.
  • Please contact the support team here.
  • The page may have invalid metadata. What happens if you run the page through the validator here (https://www.parse.ly/help/integration/validate/)? The Validator returns errors. The Validator returned no erros with the metadata.
  • Please fix the metadata on the article page. Here are details about how the metadata should be formatted (https://www.parse.ly/help/integration/jsonld/). After the metadata is updated, you need to recrawl the page (See here for details on what a recrawl is and how you can launch one: https://www.parse.ly/help/post/4336/whats-a-recrawl/). The historic data rebuild for articles under 5 days old occur automatically. If the article is older than 5 days old, you will need to contact our Support team.
  • Please contact our Support team here.
  • If you click on the symbol for the different post pages in Dash, are you directed to a preview or staging site page or are you directed to different live production urls that should be associated together? Some of the url links take me to preview/staging sites. The url links take me to different live articles that should be associated together.
  • Please contact Parse.ly support here. They will block the pixels firing from your preview/staging sites, remove the duplicate posts associated with preview/staging sites, and rebuild the site to remove them from the Dashboard..
  • If you have articles that you would like to be associated together but that are appearing separately in Dash, please ensure that the Parsely canonical (JSON-LD: url; Repeated Metas: parsely-link or parsely-post-id) matches on all articles you would like to associate together. After the metadata is updated, you need to recrawl the page (See here for details on what a recrawl is and how you can launch one: https://www.parse.ly/help/post/4336/whats-a-recrawl/). The historic data rebuild for article.

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