Video Tracking

Last updated 5 years ago First published 02 October, 2017

work English Rating: ALL ages Shortest path: 5 nodes Longest path: 5 nodes Possible solutions: 5
Transcription
  • Is your video tracking problem related to expected traffic data for a video or with not seeing the video in the dashboard? I can’t see the video in the dashboard. The traffic data for a video does not match my expectations or is different from comparable tools.
  • If you navigate to an article featuring the video and follow the directions here (https://www.parse.ly/help/post/4332/can-confirm-site-sending-pageviews-parse-ly-2/), can you see a videostart firing for the video and verify that the data associated with the video start is accurate? (Note: Search for a ‘videostart’ instead of a ‘pageview’). I can verify a videostart is firing when the video plays and the metadata is accurate, but I still can’t find the video in the dashboard.. I can verify a videostart is firing when the video plays, but the metadata doesn’t match the video that is playing. . I can't see a videostart firing.
  • Please contact our support team here..
  • You need to fix the metadata associated with the video when the videostart event occurs. You can do that by following the directions here (https://www.parse.ly/help/integration/video/#video-metadata). If the problem persists, please contact our support team here..
  • Use the documentation here (https://www.parse.ly/help/integration/video/) to properly integrate the videotracking code with your website. If you’re having trouble implementing the video integration code, please contact our support team here. .
  • Is the issue related to the number of video starts or engaged time? The issue is related to videostarts. The issue is related to engaged time.
  • If you navigate to articles featuring the video and follow the directions here (https://www.parse.ly/help/post/4332/can-confirm-site-sending-pageviews-parse-ly-2/), check to see whether a videostart is firing for the video and verify that the data associated with the video start is accurate. (Note: Search for a ‘videostart’ instead of a ‘pageview’) If videos are autoplayed as part of a queue, please verify that videostarts with the appropriate metadata are launched for all videos in the queue. I.
  • If engaged time for a video seems higher or lower than expected, it is likely related to your implementation of the trackPlay and trackPause functions detailed here (https://www.parse.ly/help/integration/video/#video-tracking-javascript-api). If the trackPlay and trackPause functions seem to firing accurately and a problem with engaged time persists, please contact our support team here..