Video Tracking

Last updated 7 years ago

First published 02 October, 2017

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English Rating: ALL ages Shortest path: 5 nodes Longest path: 5 nodes Possible solutions: 5

Uday Varkhedkar

Is your video tracking problem related to expected traffic data for a video or with not seeing the video in the dashboard? I can’t see the video in the dashboard. The traffic data for a video does not match my expectations or is different from comparable tools.
If you navigate to an article featuring the video and follow the directions here (https://www.parse.ly/help/post/4332/can-confirm-site-sending-pageviews-parse-ly-2/), can you see a videostart firing for the video and verify that the data associated with the video start is accurate? (Note: Search for a ‘videostart’ instead of a ‘pageview’). I can verify a videostart is firing when the video plays and the metadata is accurate, but I still can’t find the video in the dashboard.. I can verify a videostart is firing when the video plays, but the metadata doesn’t match the video that is playing. . I can't see a videostart firing.
Please contact our support team here..
You need to fix the metadata associated with the video when the videostart event occurs. You can do that by following the directions here (https://www.parse.ly/help/integration/video/#video-metadata). If the problem persists, please contact our support team here..
Use the documentation here (https://www.parse.ly/help/integration/video/) to properly integrate the videotracking code with your website. If you’re having trouble implementing the video integration code, please contact our support team here. .
Is the issue related to the number of video starts or engaged time? The issue is related to videostarts. The issue is related to engaged time.
If you navigate to articles featuring the video and follow the directions here (https://www.parse.ly/help/post/4332/can-confirm-site-sending-pageviews-parse-ly-2/), check to see whether a videostart is firing for the video and verify that the data associated with the video start is accurate. (Note: Search for a ‘videostart’ instead of a ‘pageview’) If videos are autoplayed as part of a queue, please verify that videostarts with the appropriate metadata are launched for all videos in the queue. I.
If engaged time for a video seems higher or lower than expected, it is likely related to your implementation of the trackPlay and trackPause functions detailed here (https://www.parse.ly/help/integration/video/#video-tracking-javascript-api). If the trackPlay and trackPause functions seem to firing accurately and a problem with engaged time persists, please contact our support team here..