Transcription
  • Is the order delayed or past its shipping time frame? Yes. No .
  • Is there an announcement about the delay? No. Yes.
  • Please follow the instructions given in the announcement.
  • Post in Slack and ask Insight from a Lead.
  • Is there a tracking number for the order? Yes. No.
  • inform the customer that the order is processing and they should receive an email containing the tracking details once the order is in-transit..
  • is the order shipped or in-transit? No. Yes.
  • Kindly check the tracking number for the ETA.
  • Inform the customer that their order is ready for pick-up from the warehouse. They should receive another email with the tracking details once the order is in transit..