This is a password protected decision tree
Is the order delayed or past its shipping time frame?
No . Yes.
Is there an announcement about the delay?
- Please follow the instructions given in the announcement.
- Post in Slack and ask Insight from a Lead.
Is there a tracking number for the order?
- inform the customer that the order is processing and they should receive an email containing the tracking details once the order is in-transit..
is the order shipped or in-transit?
- Kindly check the tracking number for the ETA.
- Inform the customer that their order is ready for pick-up from the warehouse. They should receive another email with the tracking details once the order is in transit..