Transcription
  • Did you confirm the customer's address or asked them if they were able to check with their neighbors? No. Yes.
  • We will need to confirm the mentioned information first before we can proceed with any further actions..
  • Was is marked a delivered 6 days ago or less? No. Yes.
  • File a Trace Request via the Carrier Request Form. We will need to wait for the outcome of the investigation before we proceed with any further action..
  • File a Lost Claim via the Carrier Request Form. Let us offer the customer a replacement. If the customer declines, we can proceed with a refund..