Promo Issue

Last updated 7 years ago

First published 25 July, 2017

Promo Issue

Issue

English Rating: ALL ages Shortest path: 5 nodes Longest path: 7 nodes Possible solutions: 6

B. P.

Is a "During the meal issue" or "Post meal issue"? "During the meal issue". "Post meal issue".
Booking w/ow Promo? With Promo. Without Promo.
Explain user how to book with Promo and how to check booking details Compensate.
Resto accept to apply Promo after Laf call? Yes. No.
Compensate user for Bad Experience.
Ask user to kept invoice > Laf will refund & compensate Escalate Issue .
Booking w/ow Promo? With Promo. Without Promo.
Explain user how to book with Promo and how to check booking details .
User kept the invoice? Yes. No.
Verify invoice and if ok: ask resto to refund. If not > Laf refund and compensate Escalate Issue.
Check if resto kept the invoice. If ok > Check "Yes" .