Promo Issue

Last updated 5 years ago First published 25 July, 2017

Promo Issue

Issue English Rating: ALL ages Shortest path: 5 nodes Longest path: 7 nodes Possible solutions: 6
Transcription
  • Is a "During the meal issue" or "Post meal issue"? "Post meal issue". "During the meal issue".
  • Booking w/ow Promo? With Promo. Without Promo.
  • Explain user how to book with Promo and how to check booking details Compensate.
  • Resto accept to apply Promo after Laf call? Yes. No.
  • Compensate user for Bad Experience.
  • Ask user to kept invoice > Laf will refund & compensate Escalate Issue .
  • Booking w/ow Promo? With Promo. Without Promo.
  • Explain user how to book with Promo and how to check booking details .
  • User kept the invoice? No. Yes.
  • Verify invoice and if ok: ask resto to refund. If not > Laf refund and compensate Escalate Issue.
  • Check if resto kept the invoice. If ok > Check "Yes" .

Related Topics