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029 & 030 Decision Tree

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Last updated 6 years ago

First published 23 April, 2018

English Rating: ALL ages Shortest path: 7 nodes Longest path: 11 nodes Possible solutions: 14

Leon OH

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Is this a FCA Brand Vehicle. Yes. No.
Is it a large vehicle? Yes. No.
Is it for Service / Wear parts type work where we can turn it round in one day? Yes. No.
Advise customer we are booking form xxx Months away and give them alternative dealer details.
Is there any chance this could include warranty or recall work? Yes. No.
Advise customer we are booking from xxx Months away and give them alternative dealer details.
Take on the work but check lead time on large vehicle planner first and only book in line with this.
Is it a Jeep / Alfa / Chrysler? Yes. No.
Take on the work as per normal.
Is there any chance this could include warranty or recall work? Yes. No.
Advise customer we are booking from xxx Months away and give them alternative dealer details.
Take on the work as per normal.
Is this a Peugeot Vehicle? Yes. No.
Is this a Boxer based vehicle? Yes. No.
Take on the work but check lead time on large vehicle planner first and only book in line with this.
Take on the work as per normal.
Is the work required service / wear parts / MOT Type work. Yes. No.
Is this retail work where the customer is paying us directly? Yes. No.
Take on the work as per normal.
Is there a chance it could become a long painful process to get paid or any other complications? Yes. No.
Seek advice from Service Manager before taking on.
Take on the work as per normal.
Is the remuneration from this work worth the hassle it may give us? Yes. No.
Seek advice from Service Manager before taking on work.
Is there a chance that it could become a long and painful process to get paid or any other complications? Yes. No.
Seek advice from Service Manager before taking on work.
Take on the work as per normal.