Customer Calls with a Complaint

Last updated 4 years ago First published 19 December, 2016

Business English Rating: ALL ages Shortest path: 3 nodes Longest path: 5 nodes Possible solutions: 3
Transcription
  • Can I resolve this complaint? No. Yes.
  • Resolve issue and notate.
  • Can this complaint be resolved? No. Yes.
  • Escalate for resolution.
  • Do best to make customer feel better, notate..