• Is the Item Damaged in Transit? No. Yes.
  • Send the customer an email and send the shortcut: aged in transit? #Defect:TransitDamage-PhotoRequest so we can request photos to file a damage claim. Once we have the pictures. We can proceed with the return and refund..
  • Let's process the return. Do the following conditions apply for the return? (See Image). No. Yes.
  • Process a Resolution via Admin and schedule a GCT..
  • Process a Resolution via Admin and send the customer return labels..

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